At Kérastase Shop (“we,” “us,” or “our”), we are committed to protecting your privacy while delivering premium salon-quality haircare products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kesrastaseshop.com (the “Site”).

1. Information We Collect

To provide our luxury haircare services and personalized experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase or create an account.
  • Haircare Profile Information: Hair type (curly, fine, frizz-prone, etc.), scalp condition, and product preferences you voluntarily provide to receive personalized recommendations.
  • Transaction Information: Details about purchases, returns, and payment methods.
  • Technical Information: IP address, browser type, device information, and operating system.
  • Usage Data: Pages visited, time spent on site, and interaction with product information.

2. How We Use Your Information

We use your information to enhance your luxury haircare experience:

  • Process and fulfill your orders for professional haircare products
  • Provide personalized product recommendations based on your hair concerns
  • Improve our product offerings and develop new specialized treatments
  • Communicate about orders, promotions, and haircare advice
  • Prevent fraud and enhance website security
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Your trust is essential to our salon-quality service. We may share information with:

  • Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT security providers, all bound by confidentiality agreements.
  • Professional Advisors: Legal and financial consultants under strict confidentiality.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with mergers or acquisitions, with notice to affected users.

We never sell your personal information to third parties.

4. International Data Transfers

As a global provider of professional haircare solutions, your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement salon-grade security measures to protect your information:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Secure tokenization for stored payment methods
  • Regular security audits and vulnerability testing
  • Limited employee access to personal data

6. Your Rights and Choices

You have control over your personal information:

  • Access & Correction: Review and update your account information through our website.
  • Marketing Preferences: Opt-out of promotional emails via the unsubscribe link.
  • Data Deletion: Request deletion of your account data, subject to legal retention requirements.
  • Do Not Track: Our Site does not currently respond to “Do Not Track” signals.

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for site functionality and secure checkout.
  • Performance Cookies: Help us improve site performance and user experience.
  • Functional Cookies: Remember your haircare preferences and shopping cart.
  • Advertising Cookies: Show relevant product recommendations (you may opt-out).

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our professional haircare products and services are not intended for children under 16. We do not knowingly collect information from children without parental consent.

9. Policy Updates

We may update this policy to reflect changes in our practices. The updated version will be posted on our Site with a revised “Last Updated” date.

10. Contact Us

For privacy-related inquiries, please contact:

Kérastase Shop
2901 Point Street
Boston, MA 40107
United States
Email: [email protected]